We often get asked what’s the best way to reach customer service here at BryteBridge since we have so many ways to communicate with our clients. To help you decide which communication method is best for you, we have outlined the best ways to reach your BryteBridge team

Current Projects

If you have a question or want an update on your current project or order, please log in to your Client Portal at app.brytebridge.com and submit a service request. We typically respond the same day, but always within 48 hours. This method allows us to track, assign, and monitor your service request to ensure you receive a response as quickly as possible.

New Projects

To hire BryteBridge to support your organization with a new project, please call 1-877- 857-9002.

General Customer Service

If you’re an existing client and need to reach our customer service team, please call 1-877- 857-9002. or submit a ticket through the portal at app.brytebridge.com.

Other Communication Options

Online Chat: brytebridge.com

Email: support@brytebridge.com

Customer Service Ticket: Login to Client Portal to submit and track at: app.brytebridge.com

Hours of Operation and Phone Number:

Monday through Friday: 8:30 AM – 7:00 PM Eastern Standard Time 1-877- 857-9002.

 FAQs

I noticed you don’t mention emailing or calling my representative directly. Why is that?

Our goal is to provide you with quality and timely service. While we don’t wish to discourage direct communication with your assigned representatives, we don’t want your communication to unintentionally get shoved to the bottom of our email or voicemail lists. Additionally, team members may move on from BryteBridge or change departments. Our client Portal ticket system allows our team to see your communication and for us to respond based on your specific needs, the current timeline, or our areas of expertise. This method allows us to track, assign, and monitor your service request to ensure you receive a response as quickly as possible.